Service Policies

Girl with Horse

 

Payment Policies
  • Prices are subject to change without notice. Please inquire to confirm current fees for service. 

  • Payment is expected at time of service unless prior arrangements have been made.

  • A barn call / travel fee may apply depending on your location.  Please inquire about this when making your appointment.

  • Barn call fees may be waived for multiple horses at the same location, please inquire. 

  • Acceptable forms of payment include cash, checks and all major credit cards (we process through Square.com). We do not accept payments from cash transfer services. If you prefer, we can pre-invoice through Square.com.

 

Rescheduling Policy

 Life isn't always predictable.  When you need to reschedule, please provide as much advanced notice as possible so that other clients can be seen.  We prefer a minimum of 48 hours notice for reschedules.  Thank you for your understanding.  

  • Cancelling or rescheduling with less than 48 hours is subject to a service fee of $75.

 

Late Fees / Insufficient Funds

  • Late fees will be applied after 7 days. 

  • Late fees will be assessed at $40 per month per outstanding invoice/horse.

  • In state checks with proper identification are accepted on a case-by-case basis.

  • Returned check fee is $75.

Workshop, Class or Clinic Refund Policies

  • Each event is governed by agreements with other providers. It is not always possible to provide a cash refund. Every event will stipulate the exact refund policies for that particular event.

  • 100% reimbursement of tuition up to 30 days before the start date of the class/workshop or if the class is cancelled due to low enrollment or another reason.

  • Full reimbursement of tuition minus a $75 service fee up to two weeks before start of class.

  • Students cancelling attendance with less two weeks notice may receive a credit towards a future class.

  • No shows do not receive reimbursement or credit towards future class.

 

Rescheduling Policy

 Life isn't always predictable.  When you need to reschedule, please provide as much advanced notice as possible so that other clients can be seen.  We prefer a minimum of 48 hours notice for reschedules.  Thank you for your understanding.  

  • Cancelling or rescheduling with less than 48 hours is subject to a service fee of $75.

Horse running through a water hazard on an eventing course